We may deliver your order to your personal postal address; a signature is required to retrieve your parcel. You may also choose to pick-up your parcel at a DHL Access Point. Our carrier internationally is DHL, and FedEx in USA.
Absolutely, through our collaboration with multiple vendors, we are pleased to present an improved global shopping experience for individuals residing in various foreign countries. Please contact our Customer Service Team at [email protected] if you have any additional questions.
For orders placed outside the USA, FABRICA KRAFT covers applicable duties and customs fees for most delivery countries. However, some regions do not qualify for this.
We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Android Pay. Payment is secured by our trusted financial transaction partners.
We use SSL encryption on all transactions to protect your personal and payment information. For enhanced protection, log out and close your browser after completing your purchase, especially on shared devices.
If you wish to postpone the shipping of your order, please contact our Customer Service Center.
We offer exclusive sales and services for interior designers, home developers, hotel owners, and business gift buyers.
Custom cushions are handcrafted and take 2-3 weeks to complete. We ship covers and foam separately to avoid creasing.
Yes, we offer customizations with company logos on several products. Contact our sales team for assistance.
Regrettably, personalized items cannot be returned. Please ensure accuracy before placing your order.
Prices can change due to temporary reductions or permanent increases. The price in your cart reflects the most current amount for which you will be charged.
Fulfillment usually takes 2-5 business days. Note that shipping times are separate from the fulfillment process.
We have production partners in the US, UK, India, Spain, and Latvia.
If you receive damaged items, send a photo to [email protected] for a replacement.
If a package is lost during transit, submit a claim within 14 days. We will cover reprinting and shipping a replacement.
About 81% of orders are delivered within the region they are fulfilled, reducing CO₂ emissions from transportation.
Starting May 2022, we use 90%-100% PCR plastic packaging for apparel products in our North American facilities.
Our products are sourced from various countries including the US, India, Bangladesh, and others.
After shipping, you'll receive an email with a tracking link.
Contact our Customer Service Team at [email protected] to delete your account.
We offer free standard delivery on all orders. Free shipping will be applied at checkout.
If you haven't received your order, open a claim with your carrier and contact us within 14 days.
If an item is out of stock, contact our team to get notified when it's back in stock.