Payment & Warranty

Product Warranty (3-Year Limited Warranty)

Cushions Custom is happy to provide a 3-Year Limited Warranty on craftsmanship, which covers all personalised cushions in use from the date of delivery. Each Cushion item must be free of manufacturing flaws in materials, craftsmanship, or structure.

The 3-Year Limited Warranty on craftsmanship protects zippers, stitching, and other components against any manufacturing flaw, sun damage, and wear and tear that is not caused by normal usage. Our 3-year limited warranty does not cover accidental, deliberate, or other defects that arise for causes other than those specified above.

The Industry’s Leading Warranty

Sunbrella® offers a 5-year limited warranty on cushion fabric.


Dryfast foam can last up to ten years, whereas high-density foam can last up to twenty.

How can you file a claim?

If you suspect your cushions are defective, please contact our customer service department (details below) and explain your situation. Cushions Custom will arrange for an examination. Please contact us and we will take care of the rest.