Reviews

Just wanted to say thank you! I’m really impressed with the cushions and I appreciate all of your help along the way.. Quality is great and they all fit! I look forward to ordering from you in the future. Take care🙂

Thank you for your prompt attention to this matter, Nancy. Sam was a pleasure to work with, and I knew he wouldn’t disappoint me on this. Thank you for initiating the refund and providing me with a copy of the refund request. I was and continue to be very pleased with my transactions with Fabrica Kraft. Best wishes

As a new customer, I’d like to thank you and wish you a Happy New Year. Doing business with your company was so refreshing because it reminded me that even as an older woman, there are still people who go out of their way to assist you. I felt so fortunate to have discovered your company. Your employees are wonderful, and I spoke with two people named Nancy and Sam.

This is what I mean by exceptional customer service. Thank you for your prompt response; if a problem arises, handle it as soon as possible and ensure that the customer is satisfied; this is not always the case nowadays.

The quality of the item was fine. The wrong fabric was used for 2 cushions and there is no refund. I only got a discount to have another cushion remade in the correct fabric.